Terms of Service

1. Agreement and service operator

These Terms of Service (the “Terms”) are a binding agreement between you and VirtaBuilder, an online software service operated under the VirtaBuilder brand (“VirtaBuilder,” “we,” “us,” or “our”). They govern your access to virtabuilder.com, its authenticated workspace, AI-assisted deliverable tools, billing features, and related services (collectively, the “Service”).

By creating an account, accepting an invitation, starting a subscription, or using the Service, you confirm that you have read and agree to these Terms and our Privacy Policy. If you use the Service for a company or client, you represent that you can bind that organization. You must be at least 18 years old and legally able to enter into a contract.

2. What VirtaBuilder provides

VirtaBuilder helps users plan and operate AI-enabled service businesses. Depending on the plan and configuration, the Service may include business templates, workspaces, AI agent roles, client-brief workflows, generated deliverables, subscription management, usage allowances, and administrator-assigned credits. Features and supported models may change as the Service develops.

The Service is a productivity tool, not a law firm, accounting service, financial adviser, medical provider, employment adviser, or other licensed professional. Generated material is not professional advice and must not be relied on as such.

3. Accounts and workspace access

• You must provide accurate account and billing information and keep it current.
• You are responsible for activity performed through your account and for safeguarding email and Google sign-in access.
• You must notify support@virtabuilder.com immediately if you suspect unauthorized access.
• Workspace owners control the client materials and outputs stored within their workspace.

We may refuse registration, require verification, or suspend access when reasonably necessary to protect users, prevent fraud, comply with law, or enforce these Terms.

4. Customer content, client data, and permissions

“Customer Content” means business details, prompts, client briefs, names, files, instructions, and other material you submit, plus deliverables stored in your workspace. You retain your rights in Customer Content. You grant us a limited, worldwide license to host, copy, transmit, format, and process Customer Content only as needed to operate, secure, support, and improve the Service and to follow your instructions.

You are responsible for ensuring you have all rights, notices, permissions, and lawful bases needed to submit Customer Content, especially information about clients, prospects, employees, or other people. Do not upload highly sensitive personal data, regulated health information, government identification numbers, payment-card data, authentication secrets, or confidential material unless you are legally authorized and the Service is expressly configured for that use.

5. AI models and generated output

VirtaBuilder sends relevant instructions and Customer Content through OpenRouter to the AI model selected for an agent or workflow. AI systems can produce inaccurate, incomplete, biased, outdated, or non-unique material. They can also misunderstand instructions. You must review, fact-check, edit, and approve every output before publishing it, sending it to a client, making a business decision, or using it in a regulated context.

As between you and VirtaBuilder, and to the extent permitted by applicable law, you own the output generated specifically from your Customer Content. We do not promise that an output is eligible for intellectual-property protection, unique, error-free, or free of third-party claims. Similar output may be generated for other users.

6. Acceptable use

You may not use the Service to:

• break the law, facilitate fraud, impersonate others, or mislead recipients;
• generate or distribute unlawful spam, phishing, malware, abusive content, or material that exploits or endangers a person;
• infringe privacy, publicity, confidentiality, copyright, trademark, or other rights;
• scrape, probe, reverse engineer, bypass usage controls, disrupt the Service, or access another customer’s account or data;
• resell account access, share credentials outside your authorized team, or present AI output as independently verified when it has not been reviewed; or
• use the Service to make fully automated decisions that produce legal or similarly significant effects on a person without lawful safeguards and meaningful human review.

7. Plans, monthly usage, and credits

Paid plans renew monthly unless the checkout page states otherwise. The business workspace and monthly AI-run limits shown at checkout apply to the workspace. Monthly AI-run allowances reset at 12:00 a.m. UTC on the first day of each calendar month and do not roll over. Administrator-issued bonus credits are consumed after the monthly allowance, have no cash value, are non-transferable, and remain available until used or the associated workspace is closed, unless a written promotion states a different expiration rule.

We may reasonably enforce technical limits, rate limits, and fair-use controls to protect service reliability and prevent unusually burdensome or abusive use.

8. Billing, cancellation, and price changes

Stripe processes subscription payments. Charges are billed in advance in U.S. dollars, plus applicable taxes. By starting a paid plan, you authorize recurring charges to your selected payment method until cancellation. You can cancel through the billing portal; cancellation takes effect at the end of the current paid period, and access continues through that date unless the account is terminated for cause.

Fees are non-refundable except where required by law or expressly stated at checkout. Contact us promptly about duplicate charges or billing errors. We may change prices or plan limits prospectively. For an existing paid subscription, a material price increase will be communicated before it applies to a future renewal, giving you an opportunity to cancel.

9. VirtaBuilder ownership

The Service—including its software, interface, templates, workflows, brand, visual design, documentation, and underlying technology—is owned by VirtaBuilder or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal business operations and authorized client work.

If you provide feedback, you permit us to use it without restriction or compensation, provided we do not publicly identify you as its source without permission.

10. Third-party services

The Service relies on third parties including Supabase for authentication and data infrastructure, Vercel for application hosting, Stripe for payments, Brevo for transactional email, Google for optional sign-in, and OpenRouter and model providers for AI processing. Their services are governed by their own terms and may experience outages or changes outside our control. We are not responsible for a third party’s independent products, policies, or acts, but we remain responsible for our obligations under these Terms and applicable law.

11. Availability, changes, and beta features

We work to keep VirtaBuilder reliable but do not guarantee uninterrupted or error-free operation. Maintenance, security events, internet failures, model-provider outages, or other events may temporarily affect availability. Preview, beta, or evaluation features may be changed or withdrawn and may have additional limitations.

12. Suspension and termination

You may stop using the Service at any time and may request account closure by emailing support. We may suspend or terminate access for material or repeated violations, nonpayment, security risk, fraudulent activity, unlawful use, or where required by law. When practical, we will provide notice and a reasonable opportunity to cure a remediable breach.

After termination, your right to use the Service ends. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, disputes, and terms that by their nature should survive will continue. Data is handled as described in the Privacy Policy.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant business revenue, client acquisition, legal compliance, or any particular result from AI-generated material. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by law, VirtaBuilder will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunities, or data, even if advised that such damages were possible. Our total liability arising out of the Service or these Terms will not exceed the amount you paid to VirtaBuilder for the Service during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

15. Indemnity

If you use the Service for business purposes, you will defend and indemnify VirtaBuilder from third-party claims, damages, and reasonable costs arising from your Customer Content, your client work, your violation of these Terms or law, or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by VirtaBuilder’s own breach or unlawful conduct.

16. Disputes and applicable law

Before filing a formal claim, you and VirtaBuilder agree to try in good faith to resolve the dispute by written notice and thirty days of discussion. These Terms are governed by the laws that apply to the VirtaBuilder service operator, without regard to conflict of laws rules, while preserving any mandatory consumer rights in your place of residence. Claims must be brought in a court with lawful jurisdiction over the parties and dispute. Nothing prevents either party from seeking urgent injunctive relief to protect accounts, security, confidential information, or intellectual property.

17. Changes and general terms

We may update these Terms to reflect new features, legal requirements, security needs, or business changes. We will post the new effective date and provide reasonable notice of material changes. Continued use after the effective date means you accept the revised Terms; if you disagree, you must stop using the Service and cancel before the change takes effect.

These Terms and the Privacy Policy are the entire agreement concerning the Service. If one provision is unenforceable, the remainder stays effective. A delay in enforcing a right is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, financing, or sale of the Service.

18. Contact

Questions, legal notices, account closure requests, and billing disputes may be sent to support@virtabuilder.com. Please include the email address associated with your account and enough detail for us to respond.